Racquel Joseph

Professional
Experience

KinderSystems Inc.

Apr 2025 – Present

Sr. Quality Control & Training Team Lead

Drive strategic initiatives in training, information design, and Quality Control.
Lead projects elevating usability, tools, and learning experiences for the Technical Support Team.
Designed visually engaging dashboards, learning materials, and troubleshooting systems.
Helped develop AI agents that streamline training resource access and user support.

Sep 2023 – Apr 2025

Quality Control & Training Team Lead

Led a team of Quality Control and Training specialists, improving performance & consistency.
Performed end-user testing to validate product usability and readiness.
Created data-driven Excel dashboards for KPIs and training needs and insights.

Jul 2022 – Sep 2023

Sr. Quality Control & Training Specialist

Created and developed server-ready training materials using HTML & CSS.
Conducted deep-dive quality audits and data reviews.
Designed scalable knowledge base content for internal & external users.

Fulton Alliance Church

January 2024 - Present

Webmaster / Web Designer

Designed and developed a visually appealing and user-friendly church website for my local community church.
Collaborated with church staff to understand communication needs and translate them into effective online solutions.
Managed website updates to ensure current and accurate content.

Telstra Australia | Teleperformance

January - November 2018

Technical & Customer Service Representative

Convergys Philippines

2013-2014

Customer Service Representative

Education & Certificates

2007 - 2011

Lyceum of the Philippines University

AB Mass Communication - Major in Broadcasting

2023

SheCodes

Front Development Introduction